Welcome to the Novopay Service Centre

If you are an authorised Novopay user for your school we can help you when you :

    • Need advice on using the Novopay Service.
    • Need support to use the Novopay Online system.
    • Have a question about how to do your payroll work using the Novopay Service or about reports.
    • Want to follow up on a teacher salary assessment.

Or if you're just not sure where to start!

When we're available

The Novopay Service Centre Team is available via telephone from 8.30am - 5.00pm every week day, and is also available via email between 8.00am and 6.00pm every week day, but not on national public holidays.

We'll log and track any enquiry you make. If we can't answer your question straight away, we'll keep you informed with regular updates on our progress resolving your issue.

How to Contact Us

 General enquiries:

Email: support@novopay.govt.nz

Telephone: 0508 NOVOPAY (0508 668 6729)

 

Salary Assessment Unit 

PO Box 9290 

Christchurch 8149 

Please do not post payroll instructions to this address as they will be returned - all payroll instructions should be emailed to the above email address.

 

Debt Management Unit 

PO Box 9338

Christchurch 8149 

Please do not post payroll instructions to this address as they will be returned - all payroll instructions should be emailed to the above email address.

We look forward to helping you.