Contact us

Contact point for school employees during the holidays
If you have a question about your pay and cannot contact your school payroll administrator or principal you can phone the Ministry directly:
Phone: 0800 663 772
Available:
  • Thurs 11th - Fri 19th Dec, 8am - 5pm, weekdays only
  • Sat 20th - Sun 21st Dec, 10am-3pm
  • Mon 22nd - Tues 23rd Dec, 8am - 5pm
  • Wed 24th Dec, 8am - 3pm
  • Mon 29th - Wed 31st Dec, 9am - 3pm
  • Mon 5th - Tues 6th January, 8am - 5pm

 

Contact points for:


Novopay authorised users

Novopay Service Centre

If you are an authorised user of the Novopay service, contact the Novopay Service Centre for help:

Phone: 0508 NOVOPAY (0508 668 6729)

Email: support@novopay.govt.nz

Mail:
Novopay Service Centre, P O Box 3049, Wellington 6140

Available:
8.30am to 5.00pm weekdays (emails will be processed until 6.00pm)

See also: Sending forms


Salary Assessment Unit

If you have a question about a letter you have received from the Salary Assessment Unit, you can contact them:

Phone: 0508 NOVOPAY (0508 668 6729) and choose option 3

Mail: Salary Assessment Unit, P O Box 9290, Christchurch 8149

See also: Salary Assessment Unit forms


Novopay Debt Management Unit

If you have a question about an overpayment, contact the Debt Management Unit:

Phone: 0508 NOVOPAY (0508 668 6729) and choose option 2

Email: collections@educationpayroll.co.nz

Mail: Debt Management Unit, P O Box 9338, Christchurch 8149

Payroll issue resolution

Staffing and funding queries

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School employees, including relievers

If you have a question about your own pay or leave balance, speak to your school's principal or payroll administrator.

See also: Information for school employees

Novopay Debt Management Unit

If you have a question in relation to a letter you have received from the Debt Management Unit regarding an overpayment, you can contact them directly:

Phone: 0508 NOVOPAY (0508 668 6729) and choose option 2

Email: collections@educationpayroll.co.nz

Mail: Debt Management Unit, P O Box 9338, Christchurch 8149

Available: 8.30am to 5.00pm weekdays

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Payroll issue resolution

Contact the Issue Resolution Centre if you have:

  • a historical payroll issue that needs to be escalated to be resolved
  • a complaint about an outstanding payroll matter

Employees should go to their school payroll administrator or principal in the first instance to escalate on their behalf.

You need to provide:

  • your school's name and number
  • name and MOE number of the impacted employee
  • a description of the issue
  • applicable pay periods
  • related ticket numbers and history of interactions with the Novopay Service Centre

Issue Resolution Centre

Email: payroll.issue@minedu.govt.nz

Available: 8.30am to 5.00pm weekdays

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Staffing and funding queries

For queries on staffing and funding in your school, contact:

Resourcing

Phone: 04 463 8383

Email: resourcing@minedu.govt.nz

Or see Contact details for staffing enquiries (Ministry of Education website).

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Employment advice

New Zealand Schools' Trustees Association provides employment advice to boards of trustees. See the NZSTA website.


Feedback

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