Contact us

Contact points for:


Novopay authorised users

Novopay Service Centre

If you are an authorised user of the Novopay service, contact the Novopay Service Centre for help:

Phone: 0508 NOVOPAY (0508 668 6729)

Email: support@novopay.govt.nz

Mail:
Novopay Service Centre, P O Box 3049, Wellington 6140

Available:
8.30am to 5.00pm weekdays (emails will be processed until 6.00pm)

See also: Sending forms


Salary Assessment Unit

If you have a question about a letter you have received from the Salary Assessment Unit, you can contact them:

Phone: 0508 NOVOPAY (0508 668 6729) and choose option 3

Mail: Salary Assessment Unit, P O Box 9290, Christchurch 8149

See also: Salary Assessment Unit forms


Novopay Debt Management Unit

If you have a question about an overpayment, contact the Debt Management Unit:

Phone: 0508 NOVOPAY (0508 668 6729) and choose option 2

Email: collections@educationpayroll.co.nz

Mail: Debt Management Unit, P O Box 9338, Christchurch 8149

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School employees, including relievers

If you have a question about your own pay or leave balance, speak to your school's principal or payroll administrator.

See also: Information for school employees

Novopay Debt Management Unit

If you have a question in relation to a letter you have received from the Debt Management Unit regarding an overpayment, you can contact them directly:

Phone: 0508 NOVOPAY (0508 668 6729) and choose option 2

Email: collections@educationpayroll.co.nz

Mail: Debt Management Unit, P O Box 9338, Christchurch 8149

Available: 8.30am to 5.00pm weekdays

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Staffing and funding queries

For queries on staffing and funding in your school, contact:

Resourcing

Phone: 04 463 8383

Email: resourcing@minedu.govt.nz

Or see Contact details for staffing enquiries (Ministry of Education website).

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Employment advice

New Zealand Schools' Trustees Association provides employment advice to boards of trustees. See the NZSTA website.


Feedback

We welcome your Feedback on any of the information given in this website.