Contact us

Contact points for:


Education Payroll authorised users

Education Payroll Service Centre

If you are an authorised user of the Education Payroll service, contact the School Account Team for help:

Phone: 0508 668 6729
Available: 9.30am to 3.30pm weekdays

Email: support@novopay.govt.nz
Mail: School Account Team, PO Box 3049, Wellington 6140

See also: Sending forms

Salary Assessment Unit

If you have a question about a salary assessment submitted, contact the Salary Assessment Unit:

Phone: 0508 668 6729 and choose option 3

Email:
SalaryAssessment@novopay.govt.nz

Mail: Salary Assessment Unit, PO Box 3049, Wellington 6140

Debt Management Unit

If you have a question about an overpayment, contact the Debt Management Unit:

Phone: 0508 668 6729 and choose option 2

Email: collections@novopay.govt.nz

Mail: Debt Management Unit, PO Box 3049, Wellington 6140

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School employees, including relievers

If you have a question about your own pay or leave balance, speak to your school's principal or payroll administrator.

See also: Information for school employees

Salary Assessment Unit

If you have a question about an email you have received from the Salary Assessment Unit, you can contact them directly on:

Phone: 0508 668 6729 and choose option 3

If you are calling from outside New Zealand, the Salary Assessment Unit can be reached on: 04 495 2100 - Please note that international calling rates apply


Mail: Salary Assessment Unit, PO Box 3049, Wellington 6140

See also: Salary Assessment Unit forms

Available: 8:30am to 5:00pm weekdays

Debt Management Unit

If you have a question in relation to a letter you have received from the Debt Management Unit regarding an overpayment, you can contact them directly:

Phone: 0508 668 6729 and choose option 2

Email: collections@novopay.govt.nz

Mail: Debt Management Unit, PO Box 3049, Wellington 6140

Available: 8.30am to 5.00pm weekdays

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Staffing and funding queries

For queries on staffing and funding in your school, contact:

Resourcing

Phone: 04 463 8383

Email: resourcing@education.govt.nz

Or see Contact details for staffing enquiries (Ministry of Education website).

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Employment advice

New Zealand Schools' Trustees Association provides employment advice to boards of trustees. See the NZSTA website.


Feedback

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